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An expert will help you. If the device has accidental damage caused during use, has been lost or stolen, or it has been more than 12 months, you can still replace your device, but you’ll need to. Make sure you file a lost or stolen claim within 60 days of misplacing your phone. At&t customers will have three great options for phone insurance plans. Here is a summary of what you can expect from each of them. Covers up to 4 eligible devices. They will also replace phones that have been lost or stolen so long as you have purchased at&t’s insurance. Here is what you need to know: When you arrange a. As kdfederer mentioned, you can contact asurion to file the claim. At&t offers the best phone insurance plan with benefits including screen repair and same day replacement of your damaged, lost or stolen phone and batteries. At&t phone insurance works by providing customers with a way to replace their lost, stolen, or damaged phones. Customers can file a claim online or over the phone and will. Learn about your phone or device replacement options. Try to find your phone or device. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your. Lost or stolen, here are steps you can take: Contact your carrier’s customer service right away to report the phone missing. Take your phone number off key accounts like your. With at&t protect advantage plans, users log onto the protech.